File a consumer complaint

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The path

• 1. Written complaint to the business — keep proof of delivery; many issues end here.
• 2. National Consumer Helpline — call 1915 or use consumerhelpline.gov.in for mediation.
• 3. e-Daakhil — file online with the District Consumer Commission (claims up to ₹50 lakh at district level).
• 4. Hearing — commissions are designed for citizens; lawyers optional for simple matters.

Keep invoices, chats and emails — documentation wins consumer cases.